REPLACEMENT POLICY

Because our items are made-to-order, we do not offer refunds except in extreme circumstances. If, however, you receive a damaged or defective item, please contact us immediately at info@myenemysenemy.me with your:

  • Name

  • Order number

  • A detailed description of the issue

  • photographic evidence of the issue 

If we determine that you are indeed entitled to a replacement, we will send a new item to the shipping address you provided in the original order as soon as possible. Any claims for damaged or defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

ORDER CANCELLATION POLICY

Because our items are made-to-order, all sales are final except in extreme circumstances. Thank you for your understanding. If you have any questions or concerns, please feel free to contact us at info@myenemysenemy.me.

PRIVACY POLICY

My Enemy’s Enemy, its subsidiaries and affiliates, respect your concerns about privacy. This policy describes the types of personal information we collect, how we use that information, and with whom we share it so that you might make informed choices in light of our collection, use, and disclosure of such information. We also describe and provide a link to the measures we take to protect the security of your information and how you can contact us about our privacy practices. The phrase “personal information” refers to information by which you or the device you are using to connect to the Internet can be identified.

Information We Collect

We may obtain personal information about you from various sources, including this and other My Enemy’s Enemy Co. websites, mobile applications, when you call or e-mail us or communicate with us through social media, or when you participate in events or other promotions. We also may obtain information about you from other third parties. The types of personal information we may obtain include:

  • Your contact information (such as name, Twitter handle, Instagram handle, Facebook login, postal and e-mail address, or phone number)

  • Contact information of friends or other people you would like us to contact

  • Username and password for the account you may establish on our sites

  • Payment details (including payment card number, security code, expiration date, cardholder name, and billing address)

  • Shipping information (including the shipping address and phone number) Demographic information (such as age, date of birth, and gender)

  • Information you provide by interacting with us through social media, including photographs

  • Shopping behavior and preferences, and a record of the purchases you make on our websites

  • Other details that you may submit to us or that may be included in the information provided to us by third parties

  • In addition, when you visit our websites, we may collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Omniture or Google), that collect information about visitor traffic on our sites.

    The information we may collect by automated means includes:
     

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type) URLs that refer visitors to our sites

  • Dates and times of visits to our sites

  • Username and password for the account you may establish on our sites

  • Information on actions taken on our sites (such as page views and site navigation patterns)

  • A general geographic location (such as country and city) from which a visitor accesses our websites

  • Search terms that visitors use to reach our sites

How We Use the Information We Collect

We may use the information we obtain about you to:

  • Register you for membership at our websites, and manage and maintain your account on the sites

  • Provide products or services you request via our vendors and suppliers

  • Process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone)

  • Maintain a record of the purchases you make on our sites

  • Respond to your questions and comments and provide customer support

  • Communicate with you about our products, services, offers, events, and promotions, and offer you products and services we believe may be of interest to you

  • Enable you to communicate with us through our blogs, social networks, and other interactive media

  • Manage your participation in our events and other promotions

  • Tailor our products and services to suit your personal interests and the manner in which visitors use our sites, applications, and social media assets

  • Operate, evaluate, and improve our business and the products and services we offer

  • Analyze and enhance our marketing communications and strategies (including by identifying when e-mails sent to you have been received and read)

  • Analyze trends and statistics regarding visitors’ use of our sites and social media assets, and the purchases visitors make on our sites

  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users

  • Comply with applicable legal requirements and industry standards and our policies

In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the electronic shopping basket you may create on our sites and enable you to retrieve shopping baskets you previously created. We also may use cookies to identify and authenticate visitors.

We may combine the information we collect with publicly available information and information we receive from other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services, and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

How We Protect the Information We Collect

For payment information by credit card via ismyfriend.shop, we utilize the services of Stripe. You can read more about their policies (particularly those pertaining to GDPR compliance) here.

If you have a specific question about our privacy practices, please email info@myenemysenemy.me.